Complaint section

[Diego Marivaldi 2]

Heroes!

Here you may leave your complaints regarding other players: if you have spotted the game rules violation post a screenshot proving that here, we will analyze all issues and take all necessary measures.  

[MysticSiren 2]

You seriously need a GM in every Server at all times.  There are issues that a GM could quickly fix and save you a great deal of time and money on messages and forums.  You also need to add a way for people to delete their characters if they so choose to do so.  Make it possible for people to move their character one time for free to a different server and then any moves after that they will be charged for.  Fix your hugely inaccurate Forbidden Word Filter.  

When you have people such as myself that are paying customers on your site and we complain that something has gone wrong with items not being received that we used those DIAMONDS that we paid VALUABLE DOLLARS to get and you tell us basically "Oh well, there is nothing we can do" or you give some lame excuse as to why the system may have done what it did, you will quickly start to lose those paying customers, due to the fact that they will feel like all you care about is getting their money and nothing else.  

I have written you a couple of times about items not being received that I purchased and did not receive or picked up after a Boss Fight and did not ever see in my inventory and instead of reimbursing me or replacing the items, I got excuses and ridiculous reasons for why the items disappeared.  I know you can see my VIP level as well as how much I have spent and I expect results, not excuses or push back when there is an issue. I also want to mention that your Diamond system for paying for items is extremely expensive.  You do not give out enough Diamonds when people pay into the game to be charging such extremely high amounts of Diamonds for items.  You also need to create a way for players to swap Diamonds for Zirconia.  There is not enough Zirconia rewarded daily for all of the daily things they are needed for and there are areas where you cannot use Diamonds in place of Zirconia or vice versa.

There are times when I am playing that my cursor goes from an Arrow to a Skeleton hand and it is EXTREMELY difficult to click on anything when it does that and I end up having to either refresh the page or logout and login numerous times a day to make it go back to my normal Arrow cursor.

I know this is a great deal of complaining and also suggestions, but I do hope that you will take it all into consideration and fix the major issues with your system.

[fam3rey 1]

with all the changes they are making because of players being bully's is messing up the system and making it harder. thanks to those changes water crystals and stones and higher star gear stop dropping. enchant doesn't work anymore and gear is harder to get and complete. i would think before drastic changes try banning some of these players instead after so many complaints on one player ban them for 24 hours instead. im a higher player and i dont steal bosses or drops i dont think i need to. i only go after people who try to steal from me first. people like cherry need to be banned and tought a lesson. because he wont stop and players like him is why are server is almost empty. on my server we have a player who has done alot of damage and chased alot of good players away. they constantly verbally attack people and stalk people and force them to quit. me and my clan have sent several complaints and nothing is ever done. we just watch more and more people leave due to there meanness. right now im the only thing holding my server together if i leave so will the rest because of this person. problem is im due for surgery soon and everyone has already said they are leaving when i do. we need a dev or moderator to come see the problem come talk to my clan and get the story. i guarantee u start banning a few players here and there people will start acting rt. and the system will stop getting so messed up. come cheek out how bad things are with brenna she even stalked one player in real life, got his phone number and started calling him and sending him bad picturers now he quit. scared him bad.

[fam3rey 1]

ow sorry didn't realize my character name didn't pop up lol im evilmom s5

[Alexis 3]

3 hours ago, fam3rey said:

with all the changes they are making because of players being bully's is messing up the system and making it harder. thanks to those changes water crystals and stones and higher star gear stop dropping. enchant doesn't work anymore and gear is harder to get and complete. i would think before drastic changes try banning some of these players instead after so many complaints on one player ban them for 24 hours instead. im a higher player and i dont steal bosses or drops i dont think i need to. i only go after people who try to steal from me first. people like cherry need to be banned and tought a lesson. because he wont stop and players like him is why are server is almost empty. on my server we have a player who has done alot of damage and chased alot of good players away. they constantly verbally attack people and stalk people and force them to quit. me and my clan have sent several complaints and nothing is ever done. we just watch more and more people leave due to there meanness. right now im the only thing holding my server together if i leave so will the rest because of this person. problem is im due for surgery soon and everyone has already said they are leaving when i do. we need a dev or moderator to come see the problem come talk to my clan and get the story. i guarantee u start banning a few players here and there people will start acting rt. and the system will stop getting so messed up. come cheek out how bad things are with brenna she even stalked one player in real life, got his phone number and started calling him and sending him bad picturers now he quit. scared him bad.

Hello! Please, send us screenshots with these verbal attacks, insults, cursing or threats, so that we could take measures.

[fam3rey 1]

On 3/6/2019 at 2:05 AM, Alexis said:

Hello! Please, send us screenshots with these verbal attacks, insults, cursing or threats, so that we could take measures.

mr. alexis we have sent these things in as a matter of fact several people in my clan has. that's why when u say that i get upset. it does no good to send this stuff in if things arnt done about it. thats why i started coming onto the forums because nothing has been done. im sure some of them got lost or something im not worried anymore. i have noticed they arnt even in my box anymore. i do know i have the person in question blocked and so does the rest of my server its just annoying and heartbreaking that we have to see this person on our server after all the pain they have put everyone through. ive almost quit this game myself several times due to that but my clan keep talking me into staying because they will leave when i do and they love the game. it puts alot of pressure on me knowing im the only thing keeping my server going. there is just something extremely wrong with this person one minute nice next minute extremely rude and mean then they says it wasn't them. i balive u call that a split personality disorder. i have nothing wrong with mental disorders but when they keep attacking people it can be hard to deal with. for now because we all have her blocked all she can do is pester us with her toon which can be funny at times.

[Ruby S9 0]

I am with Fam3rey in this i know for a fact that many ppl have complained to you guys and sent screenshots videos of our bullies we have 4 of them and all we get from you guys is general replies it is a pvp area bs let me tell you searching someone for 4 minutes to kill them over and over again when they aren't attacking back isn't pvping it is just pure rage and harrassment these ppl steal bosses everytime they can made multiple alts to take into icy abode and now turf war, and what do we get from you guys a big NOTHING.  Hope you guys like a dead game because this lack of action is going to cause all these servers to die and what will you be left with the bullies you wouldn't stop...almost forgot about the day 1 person accidently attacked them in escort so what did they decide to do kill everyone doing escort the whole day.

ruby server 9 

Edited March 15, 2019 by player381454

[Ruby S9 0]

sick of all these bugs now new event started the first hour the whole thing resets because the game clock has yet to be fixed yet we were told it was.  second ppl are doing these tasks and not getting their clovers come on enough is enough this clock mess up started sunday it is now Friday morning and it has yet to have been fixed amazed tbh if star seal has been fixed as it has been broken all week long.  Fix your stuff I have seen simpler games that fixed their games faster than you guys have this is a shame,

[Thomas Bush 3]

18 hours ago, player381454 said:

sick of all these bugs now new event started the first hour the whole thing resets because the game clock has yet to be fixed yet we were told it was.  second ppl are doing these tasks and not getting their clovers come on enough is enough this clock mess up started sunday it is now Friday morning and it has yet to have been fixed amazed tbh if star seal has been fixed as it has been broken all week long.  Fix your stuff I have seen simpler games that fixed their games faster than you guys have this is a shame,

I just tried to enter the Star Seal event and not letting me in.

[fb2549355165079580 1]

my artifact bug  why no last artifact ... eihn s14

Edited March 16, 2019 by fb2549355165079580

[player584236 0]

hello.can you tell me why I can't beat this player WarAngel...I have 40 million more BP than this player,,,Ive put in several tickets about this player and I get no response from support...I'm Curtis Hughes on server 9,,,,the top player on this server,,,,I cant beat this player....can you please tell me whats going on with that account....I have the complete gift of death set,,,and its upgraded as well,,,,

 

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