Diego Мarivaldi

Dear Players! In this topic you can leave information about technical issues. Please carefully read the instruction below, a well-structured query will help us to provide high-quality service for you and solve your issue fast. You may also contact our support service regarding your issue via the following link: https://creagames.kayako.com/en-us Payment issues: Applications regarding the payment issues are considered only by technical support In-game mail issues: * If you had to obtain the reward by in-game mail and the certain message disappeared, please check whether 6 days have passed. The in-game messages delete automatically after a week. We will require the following information to help you: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time the issue has appeared (required) Letter content Date you received the letter The item has disappeared: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time you've spotted the missing A detailed description of the item missing (name, level, etc.) What were you doing in the game at the moment of loss The browser you are using Game entrance issue: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time you've spotted the issue Description of the issue (white screen, eternal loading etc.) Screenshot of the issue (we apply only full-screen images without any graphic edition) Other issues: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time when the issue appeared (required) Detailed description of the issue Screenshot of the issue (we apply only full-screen images without any graphic edition)

This section is for topics of no importance. It's just chat

Heroes! We are running a competition right now. The competition conditions are simple: You need to find this place in the game that is shown in the screenshot below, make a screenshot of your player on the same background and post it in the comments below. All players that will successfully find it in a week period will receive valuable prizes. Please note, that we require a full-screen screenshot (graphics editors and low-sized images are not allowed)

Dear Players! As promised we announce Great Feast event. I. First event that starts tomorrow 12.18.2018 and lasts till 12.25.2018. II. Second event will last from 12.26.2018 till 01.02.2018 III. Last Great Feast event will go from 01.03.2018 till 01.06.2018 There are also will be 2 special secret events. When do they start? It’s a secret Feast Points Part I Part II Special event I Special event II Part III Participation 1 2 1 1 1 Prize place 2 2 1 1 2 Victory 2 3 1 1 4 By participating in the offline events you will earn rewards from the certain competition as well as special Feast Points that you will be able to exchange at the end of the Great Feast event. In the table below you can see how much points you need for the exchange: Prizes Prize I Prize II Prize III Prize IV 4 7 9 10 ALl prizes packs contain useful items from the incoming update. The conditions of certain competition will be stated in the competition part post. Stay tuned to our Official Facebook page not to miss awesome events with magnificent prizes.

Hi all! We are aware of the issue. The developers are working on it. Sorry for the inconvenience.

@klokworx Hello there! The date on the screenshot represents the first time its prototype appeared on the Chinese test servers -- there were months of polishing and rebuilding. We can hide the date if it confuses you. The English version of the game is some patches behind the Chinese one, but that is the general localization aspect. Moreover, our versions also differ from the original as we ask the developers to apply changes based on your feedback. Some updates are incoming soon.

Ladies and gentlemen! I've talked with Iyotiens about his behavior, as he promised to stop the abuse system and to argue with you, I've lifted the ban. I believe he redeems himself. Please stay polite to each other

Hi all! Thank you very much for the provided data, and I'm very sorry that it took so long to resolve this issue. Player Iyotiens was banned for abusing the system and constant hate-speech.

HI! Thank you for the detailed feedback. You made some rather good points. I suppose we might take a closer look at Bosses timing. We designed them according to the EST time in the beginning, however now we have a lot of players from different time zones to some of them current timings can be tough. We appreciate your support, keep sharing your view with us, we will gladly read it.

This is the topic for your complaints. Spotted the hate speech from a player -- post it here -- we take all necessary measures

Heroes! Today 05.30.2019 at 8 am (EST) the servers become unavailable due to the technical maintenance. Technical works approximately take half an hour. Sorry for the inconvenience.

Dear Players! We are aware of the current event issues. The advantage that some players have gotten isn't crucial. Moreover, we have the list of all players affected. At the end of the event, we are going to countervail the difference. Sorry for the inconvenience.

Hello! Thank you very much for your vigilance. We aware of the issue and working on its solution.

Hello! We are very sorry for the occurred situation. Please contact the technical support service: https://www.creagames.com/en/support/11

Heroes! This March we run first purchase bonus increase. For the same price, you get 100% more diamonds. Find out more. Best wishes, RoA Team

Hi! Can you please specify your in-game nickname, server and approximate time of purchase. Thank you in advance.

We are very sorry that you have such an issue. I have passed your request to the support service. They will send you the missing part.

Tell me please your in-game nickname and server, I will send the information to the support.

Hi! Please contact the technical support service; they will send you the missing part. https://www.creagames.com/en/support/11 Sorry for the inconvenience.

Tomb becomes available after you complete story quest on 55 lvl. You may find the tomb in the Fierce Boss window, to open it you need to click on the Fierce Boss icon at the top right corner of the screen In the Fierce Boss window, you need to select Tomb tab. Then you will find the following information. Area list Access to the next areas open as you level up. Please note that there is a special scroller that allows you to see all available locations. Options Here you may set up the notifications about certain bosses spawn: Please note that there are several tabs in the settings window that allows you to select the comfortable settings for you Floor Bosses In this window you will find information about active Bosses on the current Floot if the certain boss is death you will see the timer showing the time until its resurrect Tomb description A Hero may attack the Boss [Tomb] by himself or with a party. The Boss [Tomb] belongs to the player who strikes that boss first, that status is indicated by temporary title “Boss Terror”. If the Boss Terror leaves the Boss area or dies in battle the Boss Terror title goes to the player that attacked it after the dead Boss Slayer. If a player kills Boss Terror the title goes to the Boss Terror killer. When the Boss dies all players in his area receive different rewards. To obtaining the reward you need to spend some Boss [Tomb] coupons. After the Boss death, the player that haven’t participated in the fight doesn't lose coupons. Players that don’t have coupons can’t make harm to Boss and take the rewards. Boss coupon [Tomb] The game automatically count the number of coupons you need to spend. There are several ways to obtain Tomb Boss coupons: - 80 coupons for daily entrance in the game By clicking on “+” the purchase window will appear where you can buy 20 additional coupons for 50 diamonds. You can buy 120 extra coupons daily. Trophies. By pointing on item with mouse cursor you will see its description. By killing Bosses you may get random equipment, random totem stones and gold with focus potions, card piece [Tomb] and some other rewards. Level of equipment, totem gems and other rewards depending on tomb level Combat This button sends your character directly to the Tomb After you’ve entered the tomb you can start a Boss fight for gold and glory There are several information windows and functional buttons: Boss with the HP bar Boss Horror - character that will receive trophies after the Boss fall The circle of light around the Boss is a Boss Area Boss Refresh window shows active bosses and time for certain bosses to revise. If you will click on the kill button the here will automatically find the boss you need and enter the fight Current Floor shows the following information: Possible loot Number of coupons available Number of coupons needed to deal damage to the Boss, Please note that the number of coupons needed depends on tomb level By using the party button you may recruit other players to play with. Don’t forget when the Boss dies all party members in Boss aura get a reward To exit the Tomb just click the Exit button This guide was created on educational purposes and may change with future updates

Hello! The English version of the game is linked to the EST time. As more an more people from different regions join the game, we will think about possible solutions to make the game more comfortable for everyone. Thank you for your feedback.

Hello! We are aware of the excessive sensitivity of our bad-words filter. We are working on it calibrating.

Hello! We have already implemented the ability to obtain Orange and Red stones from the Cross-Server battles. The synthesis of Purple stones will become available in future updates, so don't throw them away

Hello! Thank you for sharing your gaming experience with us. We are aware of the situation that players from later servers face difficulties fighting characters from earlier servers. We are looking for Cross-Server Battles rebalance as the current situation looks unfair toward the new players. Such changes will be applied during future updates.

Hello! Thank you for your suggestion. We will send it to the game developers. Perhaps, such changes may appear in the future updates